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FAQ 2017-05-25T21:04:17+00:00

Got a question?

I need to cancel my lesson. How do I do that? 2017-04-23T15:57:30+00:00

If you need to cancel your lesson for whatever reason please let use know. There is a cancellation link provided in your live virtual lesson booking conformation email. Alternatively, you can email music@richardlara.com.au

 

 

What equipment to I need for my live virtual lesson? 2017-04-23T14:14:08+00:00

For your live virtual lesson to be successful you will need:

  • A suitable video web camera so I can see you playing
  • A suitable microphone so you can talk to me
  • Speakers that work on your computer or device, so you can hear
  • A stable internet connection

I use a Logitech HD 1080p Webcam which has a built in microphone.

 

Do I have to be connected to the internet to view my live virtual lesson? 2017-04-23T14:02:59+00:00

Yes. The live virtual lessons provided by Richard Lara is hosted online. This means that you can view as long as your device is connected to the internet.

What computer operating system do I need? 2017-04-23T14:01:04+00:00

Operating Systems Supported

Live virtual lessons are able to be viewed on almost every OS including Mac OS, Windows and Linux.

Browsers Supported – Desktop

Live virtual lessons will work with all of the major desktop browsers and versions including:

  • Google Chrome (recommended)
  • Firefox
  • Opera
  • Vivaldi

You can test your browser by clicking here.

Browsers Supported – Mobile Devices

iPhone/iPad: It is currently not technically possible to do live virtual lesson directly in any browser on iOS.  Instead you will need to  download the native appear.in iOS app.  Click here to download

Android devices: You can join your live virtual lesson from anyone of the following android mobile browsers

  • Google Chrome for Android
  • Firefox for Android
  • Opera for Android
  • The appear.in app (download from Google Play)
  • The native browser on newer Android versions may work, but this varies with phone model.

Not supported:

  • Internet Explorer
  • Safari (hopefully coming, but it’s up to Apple)
  • Windows Phone

Internet Connection Speed

The minimum viable connection speed to reliably stream videos used in our training material is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.

What is a live virtual lesson? 2017-04-23T13:34:27+00:00

A virtual live lesson is a lesson that happens in real time, but over the internet. Your camera, microphone and speakers are used to communicate directly with your teacher.